Knowledge that stays current
Menus, rate plans, treatment lists, and FAQs live with the agent. When something changes, Cozmotec updates the agent so callers hear the same story your staff tell.
- Hours, locations, and service catalogs
- Booking rules and blackout dates
- Handoff cues for complex or sensitive topics
Intent that drives action
Callers book, reschedule, or get a clear next step — not a dead-end FAQ loop. The agent confirms details and writes the outcome into your workflow where connected.
Honest limits
When a request is out of scope, the agent says so and offers a human path. No overconfident answers that create cleanup for your team later.