Security

How we protect your workspace

Voice By Cozmotec is built so business configuration and conversation data stay in controlled systems with least-privilege access for Cozmotec staff who support your agents.

• Encrypted transit for application and API traffic
• Access limited to roles that need it for support and operations
• Changes to agents and knowledge are attributable in the product

Voice and caller data

Call content is used to operate and improve your agent experience under your account. We do not sell caller data. Retention follows the practices described in Privacy.

Report a concern

If you believe you have found a security issue, contact us with details and avoid sharing sensitive credentials in the first message. We will acknowledge and investigate.