Solutions
Hotels
Every reservation, amenity question, and front-desk overflow call gets a calm answer — so guests feel looked after even when the lobby is full.
Get startedCall types we cover
- New reservation inquiries and availability
- Existing booking changes and late check-in notes
- Amenity, parking, and local recommendation questions
- After-hours front-desk overflow
Agent roles
- Front-desk overflow agent
- Reservations assistant
- After-hours concierge line
Questions
- Can the agent take a reservation?
- Yes where your booking tools allow. The agent confirms dates, rates you publish, and guest details, then writes the booking into your connected system or queues it for staff.
- What about VIP or special requests?
- Routine amenity questions stay with the agent. Complex or VIP requests follow your handoff rules so a person can take over with context.
- Who maintains the scripts?
- Cozmotec configures voice, knowledge, and policies with you. You review conversations and request updates as seasons and packages change.
Ready for hotels?
Cozmotec configures the agent around your hours, services, and handoff rules.
Get started